Medina Auto Repair

I was in town for the holidays and the check engine light came on. I was leary of traveling home without getting it checked out. My mother has taken her vehicle to Nordgren's before so I decided to take my car there. They were very accommodating in getting my vehicle in, it worked out that the next morning was going to work for both of us. A.J. called and told me that they discovered why the check engine light was on, but most importantly upon giving the vehicle a courtesy check discovered that the ball joints were what the danger would be. AJ explained that the struts were also in need of repair, but that the ball joints really needed to be repaired in order to drive it safely. I appreciated the time that AJ and Jeremy spent with me explainging what they did and how they make sure that their customers are aware of everything that they find and let the customer make a decision on what they want to do. If I'm in town and my car needs repair again, I well certainly go to them first.

I can count on Jeremy and his team to diagnose and fix my cars correctly the first time and all for a fair price.

Super professional and responsive. Got the work done on my car faster than promised.

Personnel are very professional. They did an excellent job keeping me informed on the repair progress.

All in all a good place that is a bit high on the price but you can always trust their work. I only have two complaints since I started using norgren's in November 2015. 1st is that the prices are higher than your standard local automotive repair shop. I would say their prices lean towards the price that you would pay at a dealership versus a local mechanic. I've asked about this and has been explained that they use the highest quality parts (within reason) and don't cut any corners. They feel this will pushing the live of the car and is worth it. Personally I feel there is a middle ground to the parts and price but I still do take my truck there as Norgren's is my main mechanic because I do trust them. The other issue is the owner Jeremy used to be available much more and was even the main person who answered the phone. I like that in a service shop that the owner is working answering the phones and is directly involved. I feel as time went on and the business has grown I've seen less of him and you are now dealing with a service manager who talks to a service tech who works in the car so things aren't as personal anymore.

Timely and trustworthy!

Clear communication of what was diagnosed as wrong with our vehicle. Detailed quote given before work completed. Always friendly & professional.

Nordgren is the best in the business in terms of experience, knowledge, and integrity.

I brought my car here based upon rave recommendations from several co-workers and I was so pleased with the great service I received. AJ was very friendly and explained everything in an easy to understand manner. I've always dreaded getting my car serviced in the past at other dealers and this was the first time I actually felt good about the experience. I plan to use Nordgren from now on and will highly recommend them to others. The added bonus was that the prices were quite a bit less expensive than other quotes I had received.

My vehicle died in the freeway at noon, had it towed & fixed all ready to go 2:30 pm the next day (new alternator & battery). Have never had such quick repair!